1. Introduction

Accurate Duct Supply LLC ("we," "us," "our") is committed to protecting your privacy. This website is operated by Accurate Duct Supply LLC. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including SMS/text messaging, email communications, appointment reminders, and website tracking tools.

By opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.

2. Information We Collect

i. Contact Information

We may collect your name, email address, phone number, and mailing address when you submit forms, request an estimate, book appointments, request information, or otherwise provide it to us.

ii. Communications Data

If you opt in, we collect and maintain records of your SMS and email consent preferences, including opt-in and opt-out activity, to ensure compliance with applicable messaging regulations.

iii. Usage and Device Information

We may use cookies, pixels, and analytics tools to collect information about how you use our website. This may include IP address, browser type, pages visited, and interaction data.

iv. Appointment and Service Data

If you schedule appointments or use our services, we may collect details associated with those interactions, including appointment dates, service history, and estimates.

3. How We Use Your Information

We use your information to:

1. Provide requested services, estimates, and customer support

2. Send appointment confirmations, reminders, and service-related updates

3. Send SMS and email communications that you have explicitly consented to receive

4. Improve website functionality and marketing performance using analytics tools

5. Maintain compliance records related to consent and opt-out requests

6. Protect our business and users, including fraud prevention and security monitoring

4. Cookies and Tracking Technologies

We use cookies and similar technologies to personalize your experience and understand how our website is used. You may control cookies through your browser settings. Disabling cookies may impact certain website features.

5. How We Share Your Information

We do not sell your personal information. We do not share mobile phone numbers, SMS opt-in data, or consent information with third parties or affiliates for marketing or promotional purposes.

We may share information only in the following limited circumstances:

i. Service Providers

We may share information with trusted vendors who assist us in operating our business, such as SMS and email delivery providers, scheduling tools, customer support platforms, and analytics services. These providers may only use information to perform services on our behalf.

ii. Legal and Safety Requirements

We may disclose information if required by law or to protect the rights, safety, and security of Accurate Duct Supply LLC, our users, or others.

iii. Business Transfers

If Accurate Duct Supply LLC is involved in a merger, acquisition, or asset sale, personal information may be transferred as part of that transaction. Any successor entity will be required to honor this Privacy Policy.

iv. Third-Party Sharing Clarification

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors for support services (such as customer service) is permitted. All other use cases explicitly exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Your Choices and Rights

i. SMS Opt-Out

You may opt out of SMS messages at any time by replying STOP to any message. After you send STOP, you will receive a confirmation message and will no longer receive SMS messages unless you opt back in. Message frequency may vary depending on your interaction with our services. Consent to receive SMS messages is not a condition of purchase or service.

ii. Email Opt-Out

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email.

Access, Correction, and Deletion. You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable laws.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Accurate Duct Supply LLC
Phone: +1 269-895-4503
Email: [email protected]

Address: 3620 E Kilgore Rd, Portage, Michigan, United States 49002

11. Consent Notice

By opting into our non-marketing communications, you agree to receive non-marketing text messages from Accurate Duct Supply LLC about appointment scheduling, appointment reminders, service updates, and estimates. Message frequency may vary. Msg & data rates may apply. Text HELP for assistance, reply STOP to unsubscribe at any time.

By opting into our marketing communications, you agree to receive marketing and promotional messages including special offers, discounts, new product updates among others from Accurate Duct Supply LLC. Message frequency may vary. Message & data rates may apply. Text HELP for assistance, reply STOP to unsubscribe at any time